Terms of Service

1. The service

Never Hidden provides a marketing operations platform: it retrieves data from the services you connect, analyses it on a schedule you choose, proposes work across search, ads, AI visibility and content, carries out the work you approve, and records what happened.

A workspace is a single business. Your account gives you and the people you invite access to your own workspace only.

2. Approvals — nothing happens without your yes

This is the core commitment of the service, and it is a term of this agreement rather than a marketing claim:

• The platform will not publish, send, or spend money on any external platform in your name without your explicit approval of that specific action.
• Approvals are per action. There is no autonomous mode, and we will not introduce one on an existing workspace without asking you first.
• Approval given through the API, the command-line tool or a connected AI assistant is your approval, made with a token you created. Tokens carrying approval permission must be treated as credentials — if you issue one to an automated system, actions it approves are yours.
• An approval you revoke before the work runs will not be carried out.
• Every approval and every resulting action is recorded in the workspace audit log.

3. Your accounts, your content, your data

You keep ownership of the accounts you connect, the content the platform drafts for you, and the data in your workspace. You grant us permission to access those services and process that data only in order to run your workspace. You're responsible for having the right to connect the accounts you connect, and for what is published after you approve it.

Data handling is described in the Privacy Policy, which forms part of these terms. Your data leaves with you: you can export it, and we delete it on request.

4. Acceptable use

Don't use the platform to publish unlawful, deceptive or infringing content, to send unsolicited bulk messages, to access a workspace or platform account you're not entitled to, or to attempt to circumvent the approval gates or the audit log. We may suspend a workspace that does — we'll tell you why, and what we did.

5. Billing

• Subscriptions are billed monthly in euro, in advance, through Stripe. Prices are stated exclusive of VAT, which is added where applicable.
• AI and third-party data costs are charged against a balance shown in euro, not credits. The estimated cost of a run is shown before it runs. When the balance is exhausted the platform pauses and tells you — it does not spend past it.
• Ad spend on your own advertising accounts is billed to you by those platforms directly. We never hold or move your ad budget.
• You can cancel at any time, effective at the end of the current billing period. We don't pro-rate part months, and we don't charge a cancellation fee.
• Unpaid invoices after 14 days may lead to the workspace being paused. Nothing is deleted for non-payment without notice — see the retention terms in the Privacy Policy.

6. Availability, warranties and liability placeholder

To be drafted with counsel. The intended position, stated plainly so it isn't a surprise when it arrives in legal wording:

• The service is provided as-is, without a formal uptime guarantee at this stage. We'll tell you about planned maintenance in advance and about incidents as they happen.
• Marketing outcomes are not guaranteed. The platform analyses, proposes and executes; it cannot promise rankings, traffic, or return on ad spend, and we will not claim otherwise.
• We are responsible for the platform doing what this page says it does. You are responsible for the actions you approve and for the accuracy of what you ask us to publish.
• Liability will be capped at the fees paid in the twelve months preceding a claim, with the usual exclusions for indirect and consequential loss — subject to the mandatory rights of consumers and to applicable EU law, which we can't and won't try to exclude.

7. Governing law placeholder

To be confirmed with counsel — expected to be the law of the EU member state in which Never Hidden is established, with the courts of that state having jurisdiction, without prejudice to any mandatory consumer protections available to you where you live.

8. Changes to the service and to these terms

We may change the platform as it develops. We will not remove the approval gate, the verification of platform writes, or the audit log — those are what the service is.

These terms carry a version string at the top of this page, and the same string is recorded against your account when you accept them. If we change them materially, we'll email you before the new version takes effect and ask you to accept it.

9. Ending the agreement

You can stop at any time (section 5). We can end the agreement on 30 days' notice, or immediately for a serious breach of section 4. If we end it for any reason other than your breach, we refund the unused part of the period. In every case you get your data first.

10. Contact

hello@neverhidden.com. A registered company name, address and VAT number will appear here when the entity details are finalised.